Privacy Policy

Privacy Policy

Introduction

Welcome to https://food.karachi-pakistan.com! We are committed to protecting your privacy and ensuring that your personal data is handled with the utmost care and in accordance with applicable privacy laws worldwide. This comprehensive Privacy Policy explains our practices regarding the collection, use, disclosure, and management of information we receive from users accessing our website, applications, services, and products.

Scope

This policy covers all aspects of our digital presence, including but not limited to:

1. Our official website at https://food.karachi-pakistan.com.
2. Mobile and desktop applications developed by us.
3. Online services and products offered through our platform.
4. Interactions between users and our team via emails, calls, texts, or other communication channels.

Please note that this policy does not extend to third-party platforms, apps, or services that you may access through links on our site. These entities have their own privacy policies, which govern how they collect and use your personal information.

Processing Activities

This policy outlines the ways in which we process your personal data when:

1. You sign up and use our applications or services as an authorized user.
2. You visit our website(s) linked to this Privacy Policy.
3. You choose to receive communications from us, including newsletters, promotional emails, phone calls, or text messages (SMS).

Personal Data Collection

We gather various types of personal data to enhance your experience and provide tailored services. The categories include:

1. Account Information: Username, email address, password hash, and any account-related details you voluntarily provide.
2. Payment Information: Credit/debit card numbers, payment history, billing addresses, and transaction-related data for processing purchases.
3. Financial Information: Bank account details (if provided for direct payments or refunds).
4. Purchase Information: Items purchased, purchase frequency, and order history.
5. Mobile Device Identifiers: Unique device identifiers, mobile phone numbers, and IP addresses to enable secure access and improve our services.
6. Location Data: Geolocation data from your device when you interact with our location-based services.
7. Feedback and Reviews: Any comments, suggestions, or reviews you choose to share with us.
8. Social Media Information: If you log in using social media accounts, we may collect profile information from those platforms (with your permission).
9. Product Information: Details about products you view, search for, or purchase on our site.

We obtain this data through direct user input, interactions with our digital services, and automated technologies, such as tracking cookies. Additionally, third parties may share personal data with us, but they are bound by their respective privacy agreements.

Cookies

We employ cookies to enhance your experience and gather analytics:

1. Strictly Necessary Cookies: These ensure the basic functionality of our website and apps, allowing you to navigate and access secure areas.
2. Preference Cookies: They remember your preferences and settings for a personalized user experience.
3. Analytics Cookies: Used to collect aggregated data about how users interact with our platform, helping us improve our services.

Users can manage their cookie choices through our Cookie Manager, allowing them to control which types of cookies are set on their devices.

Retention and Deletion

We retain personal data for the duration required by law or for legitimate business purposes. Once the purpose for data collection is fulfilled, we securely delete or anonymize it from our systems.

Security Measures

To protect your personal data, we have implemented robust security measures:

1. Data Encryption: We use encryption to secure data during transmission and at rest.
2. Secure Third-Party Processing: We engage trusted third-party service providers who comply with strict privacy and security standards.
3. Access Controls: Our systems have access controls in place to ensure that only authorized personnel can access sensitive data.

Children’s Privacy

Our services are not intended for children under 18 years of age. We do not knowingly collect or store personal information from minors, and we encourage parents and legal guardians to supervise their child’s online activities.

Your Rights

Depending on your location, you have various rights regarding your personal data:

1. Access: The right to request access to the personal data we hold about you.
2. Rectification: The right to correct inaccurate or incomplete personal data.
3. Erasure/Right to be Forgotten: The right to request the deletion of your personal data under certain circumstances.
4. Restriction: Limiting the use, processing, or retention of your personal data.
5. Portability: Obtaining a copy of your personal data in a structured, commonly used format.
6. Objection/Withdrawal of Consent: The right to object to the processing of your data and to withdraw consent at any time.
7. Non-Discrimination: You cannot be discriminated against for exercising your data privacy rights.

To exercise these rights or have any data-related queries, please contact our Data Privacy Team via email at [email protected] or by post to the address provided on our website.

Changes to Policy

We may update this policy from time to time to reflect changes in our practices or legal requirements. Any modifications will be posted on this page with an updated effective date. We encourage you to review this policy periodically for any changes.

Contact Information

For privacy-related inquiries, unsubscribe requests, or if you have any questions about this policy, please reach out to us:

Email: [email protected]
Address: Food Privacy Team, Karachi, Pakistan